Ya know, if I wasn't already married, I propose to this guy:
http://www.ihatedell.net/forum/phpBB2/looking-for-dell-info-mini-rant-included-t13886,highlight,email+executive+list.html

Oh the shared pain, but at least he made me ROTFLMAO with his many posts on this thread....
I feel his agony and at least he made me laugh about my problem.