?

Log in

No account? Create an account

Previous Entry | Next Entry

The State of the D Post (tm)

Long time no entry...

Wow life has been BUSY....
I'm doing so much more at work on top of my CSA duties now.
I'm doing well there, I got recognized for the third quarter in a row in the top 30% which is a nice $250 buck bonus on my paycheck
if they can GET ME MY PAYCHEK ever.
They switched over to ADP check systems in January and now my paychecks in the mail are consistently 4-5 business days LATE
my last one was 8 Business days (That's 10 days counting weekends) O_o late on top of me having to call them to get it at all!
RAWR
Yesterday was payday, was my check in the mail? Nope
Was it in today's mail? Nope.

I really fucking hate ADP.

I was gonna take caro_t out to dinner for Valentine's Day because she sent me such beautiful flower to work that just made my whole day, and of course I had no FUCKING MONEY. I'd been on the phone with ADP and my Employeer for HOURS trying to even FIND where they mailed my check and because I had my wallet out in order to give them my Driver's license info etc... and I was still on the phone as I was driving to meet her, I left my goddamn wallet on my desk.

I feel like such a retard, all my credit cards at home. I am so spoiling you rotten on your next day off Carolyn I swear to make up for that total cock-up of a dinner date.

I Got in the mail today a hilareous anti-Valentine from mortegami thanks hon!

Yesterday at work, I spent 4 fucking hours drawing a lifesize Harley-Davidson in our office Cafeteria for the're March of Dimes "Bikers for Babies" drive.

OMFG working in lifesize scale on butcher paper and crayola pencils (Which is all they had for supplies) is a PAIN IN THE ASS!
I have no idea how people paint murals on building walls, working in such scale is so fucking hard!

O_o

They're having me do all sorts of art projects now and I used to do them at home, with my own supplies beaucse I thought (Stupidly) that once or twice as a favor was no problem
When they are asking me several times a week now? They can fucking PAY ME to do it, BUY THEIR OWN SHIT, and take me off the phone to do it on COMPANY TIME and not my PRIVATE TIME.

When I said this and they wen't "OKAY" I cheered.
Then I found out they wanted a fucking Motorcycle... DO you see me drawing machinery folks? My cubilce is covered in anime MEN, PEOPLE... not
Thank god I had an old catalog from Custom Chrome where I used to work for visual reference.

On top of these projects, since my customer survey audits always come in @ 100% accuracy/approval rating I've been coming off the phones more and more to sit with other CSAs (I plug into their phones with them at thier desks and do a live audit)

I'm basically going around teaching people common fucking sense. How to be POLITE, how to phrase their wording better, how to sound more confident, how to sound like they GIVE A SHIT WHEN THEY DON'T. ya know, GOOD CUSTOMER SERVICE!

I feel like a babysitter and sometimes just SHIT MYSELF listening to some of these people on the phone.
I also do Silent Monitoring, which means I "tap" into their phone and secretly listen and evaluate so my presence doesn't disturb them, make them nervous or put them on "good behavior"

OMFG!!!! O_o

Be glad I'm not your boss people and I'm only taking my notes to you direct for feedback (And giving a copy of my notes to your direct manager)
So bad. I'd have fired two people for sheer CHEEK and NERVE the other day.
Rude, Nasty, condesending, interuppting the Provider/Member on the phone, etc... Horrible.

I take my job seriously, I don't fuck about. I am there to comfort, take care of, listen to, and fix problems. Of course people are not calling in when things went RIGHT, they call when things on their end went WTF? and they are sometimes just confused at a statement, sometimes they got turned into collections by a provider who made the mistake and didn't adjust their bill with the discount or actual post our payment. It happens. Bookkeeping errors happen all the time. It's my job to figure out first...

Is there actually a problem or is is just a break down in communication?
If there is a problem, where is it coming from? Health Insurance side, Provider side, or on the Member's side?
If it's US, I send it to have it fixed
If it's Provider, I fucking CALL THEM FOR THE MEMBER BECAUSE THAT'S GOOD CUSTOMER SERIVCE and I DON'T MAKE SOME ONE DO SOMETHING THEY BARELY UNDERSTAND IN THE FIRST PLACE!

If the MEMBER made the error, I will take however long it needs to educate the member how to read thier EOB's, what their benefits are, HOW they are supposed to by that Wheelchair in the Future, Wal-mart DIscount DME is not a provider of service. Etc...

If you actually take the time, and give a shit about people there is no problem and they leave with GOOD SERVICE and are HAPPY and YOU LEAVE with getting soild rankings on your audits.

Making some people understand what customer service actually is though is a pain in my ass. No one has a decent work ethic in California, and if they DO, they are all transplants from other states or are a very rare breed. As much as I love California, natives rarely give a shit about their jobs.

In other news I am FUCKING SORE!
I have 2 free Private Trainer Lessons with my Gym Membership and I had one on Tuesday...
OMG I AM OUT OF SHAPE
Wednesday night I couldn't fucking MOVE my thighs were (AND STILL ARE!!) on Fire.
I only did a range of motion type lesson, where he had me do all sorts of things like a half dozen squats, and things I have no idea what they are called but involved my legs.

*WAHHHHHHHHHHHHHHHHHH*

Good news is, my actual Body Fat Index is Normal for my age. 20-29% is normal and I'm at 28%
so I'm JUST overweight and only around my middle so that's what we're targeting and bring down that percentage to the low end of normal.

If I can get energy to go back to the Gym... OWWWIE MOMMY!

LOL

Loved Brendan a lot I might pay extra to keep him around (Nice that he was also an ENT and understood my medical concerns too. Nice bonus)

I am behind on all my art projects, I'm so damn tired with all my extra work this month (and last month too) it;s not funny.
Medicare D is a crock of shit and blew up all over the place. Providers and Insurance carriers are really getting hit hard with all the messes it caused.
We were all preapred (We thought), and then WHAM problems that NO ONE could have predicted came up all over the place.
Our hold times for Pharmacy calls are outrageous and we have ADDED 100 CSA just in our call center alone to handle medicare D callers...
still not enough. We're one of the lesser affected companies too because we tried to staff for the changes this year.

Our hold time is about 20-30 minutes. (And yes, I hold all that time too if I have to transfer you to pharmacy and you piss me off when you hang up after I told you and begged you not to and explained and apologized for the wait and assured you I'd get you connected and pass on all your info so you did not have to repeat it again, RAWR)

Blue Cross I hear has hold times over an hour and PacificCare was 45-90 minutes

O_O


Okay enough bitching I guess and I'm sure I have a ton of typos above and I give a shit at the moment to go back and proof it.
I've had to fast for 18 hours to have a CPEPTIDE test today and I'm back from the doctor and I;m HUNGRY and dinner is ready.

Until I have more news, Toodles!

Tags:

Comments

( 19 comments — Leave a comment )
kelroni
Feb. 25th, 2006 03:49 am (UTC)
Sorry to hear about your paycheck woes...

I thought about you when I had to call CIGNA to follow up on a medication auth a couple of weeks ago... I happened to ask the rep where she was located and she said she was in Visalia... I asked her if she knew you, and she said she had heard of you... damn if I can't remember her name now... *slaps her forehead*

And yes, I hate Medicare D... I have to deal with it from the providers' end... major suckage!!
fablespinner
Feb. 25th, 2006 10:18 am (UTC)
LOL, yeah we are a BIG building. There are probably 500 or more CSAs in that Building, it's impossible to know everyone. That's just medical CSAs not including Dental, Management Staff or the hundred of claims processors either.

^_^
kelroni
Feb. 25th, 2006 04:23 pm (UTC)
I figured that - I was just surprised that I actually got the Visalia office! I don't deal with CIGNA that often (I may have done 4 auths with CIGNA since I started doing this job 2 years ago - Medica/MedImpact is the insurance I deal with the most)...
fablespinner
Feb. 26th, 2006 04:43 am (UTC)
Yeah, there's not a big presence of CIGNA in your state and only the random PPO if it is there.
haydenthorne
Feb. 25th, 2006 04:06 am (UTC)
Damn. *petpetpet* I'm sorry for all the RL suckiness. But I'm tickled as hell to hear from you again (sadistic though this sounds). The cosmos owes you good karma now, methinks.
fablespinner
Feb. 25th, 2006 10:18 am (UTC)
I'd just settle for Timely Funds...

^_^
mortegami
Feb. 25th, 2006 04:51 am (UTC)
I hope it brightened your day a little bit, love. For all the hell they've been putting you through, it sounds like you need a bloody vacation. ;;follows Evermonde's advice and sends positive thoughts and good karma your way;;

;;offers to install a key on your keyboard at work just like the one in the icon;;
fablespinner
Feb. 25th, 2006 10:20 am (UTC)
I want that button so bad

I also want one that says
FIND INTELLIGENCE
and
LISTEN TO ME AND STOP INTERUPPTING ME EVERY FIVE SECONDS AND LET ME FINSH MY GOD DAMN SENTENCE


wishful thinking.
^_^
babspace
Feb. 25th, 2006 12:35 pm (UTC)
Wow! Busy little beaver aren't you?

I'm sure you've already considered this, but just in case: Does CIGNA do direct deposit? Glenn's used it for the last three jobs he's had, and with the exception of one screw up (courtesy of the Town of Arlington) it's been a blessing. Our bank even waives our monthly fees (and is a bit more friendly when the occasional check I've written goes bouncy) because of it.

Way cool on the 28% fat thing!!!! Me, I may have dropped thirty pounds and exercise my butt off 4-5 days a week, but I've only managed to go from 36% to 34%. *pouts*
fablespinner
Feb. 26th, 2006 04:40 am (UTC)
Can't do direct deposit

Divorced from Fucker who ruined all my credit = No bank will allow me to open an account (I'm blacklisted). Everything I have is in someone else's name currently until I fix the hole I was left in.

caerfree
Feb. 25th, 2006 01:02 pm (UTC)
God Damn girl, you had a lot to get out.

*pat pat* You're really kind to have done so many projects for them for free. It's good that they're compensating you now. It sounds like they really value your professionalism and hard work. I agree with you. Some people just don't get "customer service". I can imagine this Medicare D crap is just killing you guys... and the customers.

I'm really proud of you for going to the gym. I mean, you're dead sexy as it is, but now you're going to be drop dead sexy! ^__^ I won't be able to keep my hands off of you!

Yeah, late checks. Really hard to keep up with your bills when you're not paid on time.

Love you!!!!!

*smooch*
fablespinner
Feb. 26th, 2006 04:42 am (UTC)
Oh bonus to Gym == CAERAFFECTION!

Rock On!

~_^

empress_miyu
Feb. 25th, 2006 06:56 pm (UTC)
D, this is ben. I'm no longer under chancellor_wu on here. Please readd me.:D I couldn't go very long without a dose of vitamin D ;)
fablespinner
Feb. 25th, 2006 07:18 pm (UTC)
EH?
But you just posted the other day on WU

And I would have never guessed from the user page

O_o

Mind if I ask why the two drastically different LJ monikers?
empress_miyu
Feb. 25th, 2006 07:35 pm (UTC)
No, I don't mind at all. :) It is cooky.

Empress_miyu is an older one that I used to be Tammy Yoshimoto a girl me and Jason(shiroioji) made up about 4 or 5 years ago. Just for fun. I haven't got the userinfo changed around just yet. I'm getting it done right now though.

Sorry for the trouble, dear.
fablespinner
Feb. 25th, 2006 08:02 pm (UTC)
No problem.

^_^

Added you
bubbaq
Feb. 26th, 2006 10:58 pm (UTC)
I LOVE YOU
I LOVE YOU now dont you feel better XD. It makes to of us for haveing a few rough months. Sorry to hear about it just remember i love you from all the way from Indiana XD Your bubbaq.
fablespinner
Feb. 27th, 2006 04:30 am (UTC)
Re: I LOVE YOU
I love you too sweetheart. Pray for Uncle Bear tomorrow, he's gotta go into have major colon surgery tomorrow.
bubbaq
Feb. 28th, 2006 12:01 am (UTC)
Re: I LOVE YOU
He's in my prayers send them my love. XD
( 19 comments — Leave a comment )

Latest Month

June 2013
S M T W T F S
      1
2345678
9101112131415
16171819202122
23242526272829
30      

Tags

Powered by LiveJournal.com
Designed by Ideacodes