at 5:26 pm you have about a 1 in 50 shot that if you call CIGNA you will get to my extention without being transferred...
NEW INCOMING CALL 5:26 PM tonight Transcript:
ME: Thank you for calling Cigna, this is Dana may I have your first name please?
Caller: (Thick Iranian/Aremenian Accent) Hold a moment
ME: (OMG, I KNOW THIS VOICE, OMG the caller can't use the hold function they put me on Hold by putting it on Speaker phone, OH NO! *panic internally* I KNOW THIS, NO IT CAN'T BE! OH DEAR GOD NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO!!
Caller: (after 3 minutes hearing "noise") Hello, Dana please.
ME: This is Dana, hello Dr, Tabbassian...
Caller: You know it me?
Me: Yes, I recognized your voice and you put me on hold using the speaker phone
Dr. T: Yes, I know not use hold button (laughs)
Me: (Gee color me surprised...) What can I help you with today
Next proceeds a 45 minute HELL keeping me over time 15 minutes over SAME CRAP DIFFERENT DAY
Her last comment "May I should stop giving Physical Therapy, I not getting paid."
Me (on the inside) YES YOU SHOULD YOU ARE A CHIROPRACTOR NOT A LISCENED PT!!!!
Me (on the outside) .... ... ... Is there anything else I can do for you today (cringes at HAVING to ask that question...)
DR. T: No I call you tomorrow...
Me: (kill me) Have a good night.