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I am so not STUPID. You may say your name is JESSIE and you are calling from Corporate.

You sounded a lot like Divya from INDIA to me and I could hear all the INDIAN people talking behind you because I know that call center in Bombay has paper thin cubicle walls. I have listened to many outsourced call centers both yours and others to know when I am summarily being lied to.

They have recieved notification from BBB that I filed a complaint. JESSIE was a bitch, who only wanted to listen to herself yap. She interupped me when I clarified her information and she flat out told me that they were never going to fix my computer with new parts since it was more than 21 days old. But she would call on Monday to follow up on the latest "fix".

Let me tell you all what I told her. If this computer bluescreens just once between now and Monday, she will not be talking to me, I will give her the phone number of my attorney.

I will not be bullied by a corporate PUPPET in Bombay. Nor will Dell "policy" be worth the paper it's written on when I'm through. You have messed with the wrong woman. I will not be intimidated or strong armed into compliance.

Period.

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( 4 comments — Leave a comment )
tucker620
Feb. 18th, 2010 06:02 pm (UTC)
GO GET 'EM!!!*bearhugs*
darkflame173
Feb. 19th, 2010 03:34 am (UTC)
I try not to be racist, truly I do. BUT THEN I HAVE TO CALL FUCKING INDIA WHEN I NEED SOMEONE WHO HAS ENGLISH AS A FIRST LANGUAGE. And then I find myself getting more and more nasty about India. Go fig. Working at the dealership, when I have to call vehicle payoffs, on many occasions, I will end up with an outsourced center. So yes, I feel your pain. Fortunately, not for one of my own items, but yeah. I blame the corporations for being cheap assholes. And no, I will never buy a Dell.
cindyg
Feb. 19th, 2010 02:34 pm (UTC)
Go you! Reading about your shoddy treatment at the hands of Dell has horrified me. Their products are expensive enough over here (in the Philippines) as it is. The prospect of little to no after-sales service is just too awful to contemplate.

I know they've got offices here, and I think a call center as well. Now I'm hoping that our local kids are (a) easier to understand and (b) more helpful, as help desk people should be.

Edited at 2010-02-19 02:35 pm (UTC)
fablespinner
Feb. 19th, 2010 03:07 pm (UTC)
I think the call center there is for business support from what I understand.
( 4 comments — Leave a comment )

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