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Depressed - a DELL Rant....

I am so Depressed and Frustrated and ANGRY at Dell.

I ordered this Laptop on 9/9/09 and I got it about 5 days later. I opened it, it was just the computer, no disks, no documents, just my laptop. I thought it odd, but frankly didn't think much beyond that. I turn it on, go through the initial set-up (Ya know Name the computer, set up your admin account and password crap on a new installation of Windows) Just as this bugger finishes it's inital set-up... It bluescreened for the first time. It had Vista Home Premium loaded onto it, but I was going to get a free WIndow's 7 OS disk from Dell as soon as it was Available. I thought hell it's vista, it's probably just being wonky as Vista is prone to due occasionally.

I thought it was just perhaps a fluke. How WRONG I WAS.... Over the next month my computer bluescreened progressively more frequently. Even when I had NOTHING drawing on the CPU. We're talking just sitting here displaying the desktop with NO PROGRAMS running at all, not even a browser.

My WIndows7 disk arrived, Mid November and I thought, FINALLY This will fix Vista.

WRONG AGAIN, I got even more Bluescreens than before, like Every 5 god damn minutes. So I try to call Dell and sit on hold for over five hours with NO ONE ANSWERING THE PHONE!!!!! I'm not kidding. Five GOD DAMN HOURS listening to: "We're sorry all technicians are busy, your call is very important to us, please stay on the line, and someone will be with you shortly. Your Wait time will be over five minutes."

That's a hell of a lot more than FIVE GOD DAMN MINUTES.

SO I said FUCK THIS, I'm e-mailing. Got the run around until I finally got a tech.

Enter the next two months of HELL ON EARTH. Mandeepy, sanjay, and a host of other "techs" I can barely understand not only type in broken English, when they do call I have to ask "WHAT?" over and over the accents are so thick.

They had me run a diagnoctic that tool 14 GOD DAMN HOURS and I had to sit here for the whole thing, they failed to tell me it was going to take that long, I started it after they called and instructed me to write down any errors codes that came up. So I started this diagnostic at 3PM and stayed up all FREAKING NIGHT to write down any error codes. Because you can't scroll, once the diagnostic test is off the DOS Screen you cannot scroll back to view it and there are Y and N prompts throughout that need to be answered... There were NO ERROR CODES, NONE!!!! A Wasted 14 hours.

Now they kept asking for stop codes and the blue screens happen so fast I was never able to get the code before it auto restarted and it took ME looking up help forums for days to learn how to turn OFF the auto restart. Not one of the "TECHS" (and I use this term LOOSELY) bothered to tell me how to turn it off when I kept telling them I couldn't get a stop code because the screen was so fast.

Funny, I found the answer with a few hours on GOOGLE.

Next comes the "We are going to have to reformat your whole system."

Me: No you're not unless you're abso-freaking-lutely POSITIVE this is going to solve the issue and you ARE GOING TO SEND ME an external HD for me to save my info. This is YOUR PROBLEM, YOUR PIECE OF CRAP COMPUTER and you will not wipe my data on a whim without giving me a means to backup my data.

Them: NO
Me" YES you will.

They sent me an INTERNAL HD.

So I bought a housing and made it an external and backed up my data... it took me 18 tries to get it without a bluescreen happening half way through the process.

Then 3 weeks later when they FINALLY ANSWER ME BACK about doing this re-format. THEY LIED. They said they tried to call me 4 times. Funny, my phone never rang, I never had a message showing any missed calls, nor did anyone leave a fucking voice mail!

Then the Tech said "I see you replaced the internal HD."

No ass wipe I did not you fucktard. read the whole god damn CASE ISSUE before you assume. You sent me an internal HDD but I certainly did NOT open this laptop case and void my warranty you idiot. I put that internal you sent to me in a case to back up my data. 

Then I had to remind them that they had to send me the software I paid for since they sent no disks with the computer at ALL! (I had mentioned this at the same time we argued about the HDD for backup) Then they sent only the Dell drivers and I had to argue with them repeatedly that I paid extra for Microsoft Office and they damned well better send me the software to reinstall after they have me wipe the drive.

They tired to balk and I told them to suck my ass and they better send me what I paid for or I'd sue their asses.

They sent me the office software and then said "they will call me Tuesday to reformat" I e-mailed back saying FINE talk to you on Tuesday.....

They called me on Saturday and I missed the call because you know, I was told to expect the call on TUESDAY and I actually went to a movie and had my phone OFF when they called at 7:45 PM on Saturday night.

I e-mailed them a new earful of rant.

They e-mailed back so sorries, we call Tuesday.

I sat here all GOD DAMN DAY, 12 hours on Tuesday waiting.

They never called.

I e-mailed fire and brimstone.

They called this past Wednesday. We re-formated from scratch.

I spent 12 hours getting this laptop re-formatted, 4 programs put back on, my printer driver installed and Firefox and then restoring my backup data. That's it.

I restarted the computer, put it to sleep, took a short nap because I had Merry Maid coming over to give me estimates.

I was up, I checked e-mail, closed the browser and it was just sitting here on screen saver while I showed the lady around my house.

As I walked by my computer out of the corner of my eye what do I see?

Bluescreen of Death flashes up really quick and then reboots.


SON OF A FUCKING BITCH!!!!!!!!

This was Thursday. After the lady left I turned off the auto reboot (AGAIN) and e-mailed Dell.

It took them until about 4 hours ago to respond.

They will either FIX THIS piece of shit that has not worked right for a single DAY since I've owned it. Or they will send me a NEW FUCKING LAPTOP!

I've had it!

Never, ever buy DELL. They are pieces of shit and the Technical asswipes could not fix a flat tire with a bicycle pump!

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Comments

( 10 comments — Leave a comment )
ranuel
Feb. 7th, 2010 04:57 pm (UTC)
I have owned two dells and used them at work and I would not recommend them to anyone even though I haven't had nearly as bad an experience as you have. I bought my current Dell, a netbook, thinking that it had been nearly 10 years and besides, for $300 I wasn't taking a big risk.

It's been buggy almost from the start with some of the exact same bugs my old laptop had. 10 years and the issue with the touchpad driver updating???? The touchpad gets wonkier and wonkier but keeps telling you when you do the diagnostic that it's fine and so you don't need to update the driver, so there. Until finally months later, after you've learned to just reboot when it freezes up or starts sending the curser jiggering all over the screen like it's possessed, you get a stern reminder from the automatic update notices that you really should update your driver. /sigh/

That's not the only issue, only the most annoying. It bluescreens from time to time (at least once a week on shut down) and the battery that came with it (in July) is already not holding a charge well. Like I said, I only paid $300 and I really hate the thought of dealing with Dell and trying to get it fixed when I know that your experience of Dell customer service is pretty much standard.

I bought this last year when my old (non-Dell) laptop died and i couldn't afford to buy anything more than a netbook without putting it on a charge card. It cost about what it cost me for my last major computer repair so I'm not really out much but when I have the money to replace it I am NOT getting another Dell and if I'd paid for a fully functioning laptop instead of a stripped down netbook I'd be irate.
spubba
Feb. 7th, 2010 05:03 pm (UTC)
They have Dells where I work too, and the guy next to me IS having the EXACT same experience as fablespinner, only it's his desktop at work where he's expected to get shit done in a timely manner and it bluescreens I swear every 20 minutes.

They sent it back to Dell and got it supposedly "fixed" and guess what- same issues! Poor guy has been in the public computer lab (we have a few open workstations in this one room) almost half the time he has been employed with us, he can't even use the computer at his own desk!
spubba
Feb. 7th, 2010 04:58 pm (UTC)
D'oh
They totally need to take that shit back and replace it (and compensate for your lost time) because they OBVIOUSLY sent you a defective machine. How on earth do they manage to stay in business- oh yeah, because places like MY COMPANY have big deals with them and they supply all our office computers. D'OH!!!

AND GUESS WHAT... the guy in the cube next to me, he has been there TWO YEARS now and his shit has NEVER worked right!!!

I feel for you man... I mean, what can you do at this point other than take them to court for selling you defective hardware? Sanjay and Mandeepy aren't trained to deal with that either, you need someone closer to home where they supposedly make this stuff or at least put it together to help you get it replaced.

FUCK, it sucks to hear you're having so much trouble. I've been building my own machines (desktops at least) for the last decade but that is EXPENSIVE and RISKY especially when you bring home defective parts that blow your entire system up (been there, done that, cussed up a storm).
fablespinner
Feb. 7th, 2010 07:46 pm (UTC)
Re: D'oh
Well they called me just a few minutes ago. They wanted to ... get this... send me a REFURBISHED replacement.

Um... NO

You will send me a BRAND FUCKING NEW replacement in the exact same color/type period. Not whatever you have lying around that also used to be broken.

They tech choked. So apparently instead I'm getting all new replacement parts for the inside and a tech will come replace them and it had better fucking work. BUt I cannot BELIEVE they wanted to replace BRAND NEW with USED and that would be acceptable?


ON WHAT PLANET?
joannindiw
Feb. 7th, 2010 06:51 pm (UTC)
:( I've been leery of Dell, and despite the fact that the deals were pretty good and my work gives a discount.. I went a bought a customized laptop through ToshibaDirect - first time I've not bought something NEW that I chose the customization (as opposed to buying from a local store or from ebay where someone else chose the customization) - I just don't know enough to build one from semi-scratch the way spubba does... I hope you get things settled to YOUR satisfaction.

I do use a Dell at work and so far, it's been ok, but. Meh.
fablespinner
Feb. 7th, 2010 08:18 pm (UTC)
Had I known toshiba could have done that I would have gone with them, I loved my Toshiba.
(Deleted comment)
fablespinner
Feb. 7th, 2010 08:20 pm (UTC)
Never, ever ever again. I will SUE if they don't make good.
(Deleted comment)
yummycoffee
Feb. 8th, 2010 01:08 am (UTC)
Yeah pretty much the first chance I got, I tossed my old Dell in the trash. They, like my time with AT&T DSL, reroute all customer service to fucking India. And while I'm glad those people have jobs, I can't understand a word of what they try and say because of their heavy accents...not that it matters anyway, they are just robots reading from a script. No help at all. Seriously, threaten to sue them and I bet everything will magically get better very fast. You could probably get them to refund you what you paid and maybe comp you one of their pieces of shit laptops, not that you'd seriously want one after all this.
( 10 comments — Leave a comment )

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